Shopping with us
-Pick your favorite items and add them to the shopping cart, then you can check-out at the cart to get a summary of your purchases.
-Upon receiving your order, we will contact you personally as soon as possible via Whatsapp or phone call(if Whatsapp is not available), in order to confirm the order and delivery detail.
-If there is any amendment to be made regarding your order, e.g. order detail, delivery address, please do not hesitate to contact us and let us know.
-The following payment methods are available:
Pay online with: Visa / Master / Paypal / HSBC PayMe
Bank-in payment (Please send us the receipt upon the completion
of transaction via Whatsapp or email[HSBC/ Hang Seng Bank / Bank of China])
-If there are any changes or conflicts on prices, we reserve the right to the final decision on them.
-Only one promotion/discount/offer can be applicable at the same time, unless there is any special arrangement by our company.
網上付款: Visa / Master / Paypal / HSBC PayMe
常見問題 | Frequetly Asked Questions
-為確保食材能以最佳質素到達閣下手上，所有需冷凍保鮮之食材將以低溫環境保存及配送，我們將因應不同的食材安排適合之配送環境，包括急凍環境(約-18 - -15 °C)、冰鮮環境(約0 - 4 °C)及恆溫環境(17 - 22°C)
早時段：09:00 – 13:00
午時段：13:00 – 17:00
晚時段：17:00 – 19:00
港島區 — 石澳、赤柱、舂坎角、淺水灣、深水灣、南灣、大潭、山頂、半山、跑馬地、渣甸山、肇輝台、東山台
新界區 — 軍地、坪輋、三門仔、洞梓、大美督、大埔滘、九肚山、上水古洞、西貢、清水灣、林錦公路、粉錦公路、錦上路、錦田、石崗、八鄉
離島區 — 東涌、馬灣、愉景灣[星期一至六])
-You can enjoy free deliver-to-your-door service with any purchases of $500 or more, and for purchases under $500, a $60 dollar fee is required to enjoy the delivery.
-To ensure the best quality of products arriving to you, all products that has to be refrigerated or frozen will be stored and delivered in different environment accordingly, including frozen (around-18 - -15 °C), chilled (around 0 - 4 °C) and thermostat (around 17 - 22°C).
-Upon the day of delivery, you will receive a call to confirm with you the delivery detail to ensure a smooth and successful delivery.
-Products will be wrapped in insulating package if necessary to ensure the freshness.
-Delivery time slots available:
A: 09:00 – 13:00
B: 13:00 – 17:00
C: 17:00 – 19:00
-The earliest delivery arrangement can be made on the next day for orders placed before 16:00.
-Urgent delivery can be arranged, please contact us for more detail.
-The actual delivery time would be affected by the condition of traffic, weather, logistic or stock; sorry for any discrepancy and inconvenience caused.
-Certain areas are subject to restrictions and only afternoon delivery is available for those areas, sorry for any inconvenience caused.
Hong Kong Island – Shek O, Stanley, Chung Hom Kok, Repulse Bay, Deep Water Bay, South Bay, Tai Tam, The Peak, Mid-levels, Happy Valley, Jardine's Lookout, Shiu Fai Terrace, Tung Shan Terrace
NewTerritories – Kwan Tei, Ping che, Sam Mun Tsai, Tung Tsz, Tai Po Kau, Tai Mei Tuk, Kau To Shan, Ho Sheung Heung, Hang Tau, Sai Kung, Clear Water Bay, Lam Kam Raod, Fan Kam Road, Kam Sheung Road, Kam Tin, Shek King, Pat Heung
Outlying Islands – Tung Chung, Ma Wan, Discovery Bay [Monday – Saturday])
-Delivery is unavailable to certain remote areas sorry for any inconvenience caused.
(Including: Sha Tau Kok, Lo Wu, Ta Kwu Ling, Man Kam To, Lok Ma Chau, Lau Fau Shan, Plover Cove, Lung Kwu Tan, Mai Po, Pak Tam Chung, Po Toi O, Tai Miu and all outlying islands except Tung Chung, Ma Wan and Discovery Bay)
-Due to security reasons and under special occasions, delivery personnel may not be able to reach your apartment or building directly, the process of product retrieval and signing for the delivery and may have to happen at the lobby or outside of the building, sorry for any inconvenience caused.
-Under extreme weather conditions (Tropical Cyclone Warning Signal No.8 or above or Black Rainstorm Warning hoisted), all deliveries will be suspended. For deliveries that are affect by the events, they will be resumed after the signal and warning is lowered and we will contact you about the new delivery arrangements to be made.
-After delivery arrangements are made, if you cannot be reached by the delivery personnel or are unable to collect the deliveries, they will be returned to us. After returning to us, you will have to pick up the deliveries personally or extra fee will be charged for another delivery; hence, please make sure the phone and address filled in is correct and reachable in order to avoid unnecessary fee and to make sure a smooth delivery.
-After retrieval of the products, if they are not processed immediately, please store them in appropriate temperature accordingly to make sure the quality and freshness of them.
-If you wanted to defrost the products, you can refer to the blog for your desirable ways to do so.
-The actual color of the product may vary from the picture shown on the website due to the setting and difference in display. Pictures shown on the website are for reference only, the real object should be considered as final
-Product images are for reference only, appearance of the actual product may vary due to the setting and difference in displays.
-Products delivered are not exchangeable or refundable due to food safety concerns, we hope you can understand. If they are damaged upon arrival, please contact us and inform the delivery personnel immediately. Also, you have the right to refuse to sign for the affected product.